Resolution to Americangreetings.com email forgery issues?
On June 11, I wrote about receiving a response from Americangreetings after my latest complaint about their “service” allowing and enabling random people to forge my email address to send their”greetings”.
Their response suggested that I should reply to their email message and my email address would be banned from their system within three days. Sounds like a sweet deal, huh? To solve their abuse of my email address, I need to send them an email request to ban me.
So, I replied to their email thinking it would finally stop their abuse of me within three days. (oh, and in an additional “customer service” email, they added that if I didn’t reply to the block request email, they would not be legally responsible for continuing to facilitate the forgery of my email address ** … WTF?)
Well, it’s been five days and all I received for following their directions to rid myself and my email address from americangreetings.com was a bounce message from Postini or american greetings, I’m not sure.
Date: Sat, 16 Jun 2007 14:34:48 -0400 (EDT)
From: Mail Delivery Subsystem
To: jenn@jenn.com
Subject: Returned mail: see transcript for details
Parts/Attachments:
1 Shown 10 lines Text
2 Shown 298 bytes Message, “Delivery Status”
3 Shown 2.4 KB Message, “Re: STOP EMAIL ADDRESS USE”
3.1 Shown 18 lines Text
—————————————-
The original message was received at Mon, 11 Jun 2007 14:23:31 -0400 (EDT)
from exprod8mx36.postini.com [64.18.3.136]
—– The following addresses had permanent fatal errors —–
—– Transcript of session follows —–
Message could not be delivered for 5 days
Message will be deleted from queue
[ Part 2: “Delivery Status” ]
Reporting-MTA: dns; ag2.americangreetings.com
Arrival-Date: Mon, 11 Jun 2007 14:23:31 -0400 (EDT)
Final-Recipient: RFC822; blksndag@ag28.americangreetings.com
Action: failed
Status: 4.4.7
Remote-MTA: DNS; ag28.americangreetings.com
Last-Attempt-Date: Sat, 16 Jun 2007 14:34:48 -0400 (EDT)
[ Part 3: “Included Message” ]
Date: Mon, 11 Jun 2007 12:42:24 -0600 (MDT)
From: Jennifer Ross
To: blocksend@americangreetings.com
Subject: Re: STOP EMAIL ADDRESS USE
On Mon, 11 Jun 2007, blocksend@americangreetings.com wrote:
>
> To confirm and finalize your request to STOP EMAIL ADDRESS USE from AmericanGreetings.com for
> jenn@jenn.com , follow these instructions:
>
> 1) Click on your email REPLY button
> 2) Send the email message
>
> Once we receive your confirmation, greetings will no longer be sent or received from the above
> mentioned email address within 3 business days.
>
> If at any time you wish to use this email address again on AmericanGreetings.com, please contact
> http://www.americangreetings.com/customer/emailus.pd.
It would seem the email address that americangreetings.com tells people to reply to, doesn’t exist.
And after looking at americangreetings.com email headers, the server name they use to connect to other email servers is forged and doesn’t exist either:
Received: from orca.agcom.amgreetings.com (incoming.netdesign.com [204.225.134.252])
by wazoo.netdesign.com (8.13.1/8.13.1) with ESMTP id l5BIRrvG019977
for
Received: from kana4.ag.com ([10.10.1.82]) by orca.agcom.amgreetings.com with Microsoft
SMTPSVC(6.0.3790.1830);
Mon, 11 Jun 2007 14:27:47 -0400
Message-ID: <24653489.1181586467442.JavaMail.root@kana4.ag.com>
host orca.agcom.amgreetings.com
Host orca.agcom.amgreetings.com not found: 3(NXDOMAIN)
American Greetings’ commitment to customer service clearly rivals the effort they expend on authenticating the ownership of their customers’ email addresses or their interest in providing real address information to other people’s email servers.
I guess the only path to resolution for me, as someone who’s email address is commonly forged by their users and will continue to be forged by their users, is to prevent the spam and notices from annoying me — to become blissfully ignorant about americangreetings.com continuing need to render services in my name without my knowledge or permission.
Therefore, I should probably remove the old americangreetings.com network blackhole entries and replace them with new americangreetings.com network blackhole entries … done.
** “Should you choose not to respond to this notification, please be advised that AmericanGreetings.com cannot be held legally responsible for the unauthorized use of your email address if the problem continues.” — from the accompanying AmericanGreetings email.